support

MY FAMILY TREE

Contents

Main File View

Ancestor Chart

Descendant Chart

SnapShot View

Address Book

Online Help View

My Family Tree Support

Email HuhnWare and ask any questions you may have.
View the My Family Tree User Guide online.
Frequently Asked Questions

Question: Why are the charts not including the individual’s parents?

Answer: This is normally caused because you have not created a file for the parents . Each individual must have a file created for them in the Main File View; otherwise, the links will not work properly.

Question: How do I delete the page…I get a dialog box that says Oooops!

Answer: This dialog box comes up when you’re trying to delete the first page. You can use this page a renaming the page to a file you’re trying to create or change it to the name of zzz. Then go from the Main File View to the Contents View . This will sort page zzz to the end. Return to the Main File View and then delete the file.

Question: Why can’t I access an individual’s page from another page?

Answer: Broken links are most commonly caused by names misspelled are when additional charters are added to an individual’s name. The individual’s name is used to name the page. Thus, anytime you type in this individual’s name it must be exactly as it is on this individual’s Main File View page. Spacing is critical…if you add a space between the individual’s first and middle for example, the link will not work.

Question: I have two family members with the same name. Is this okay?

Answer: No. Because each page is named from the first 32 charters of the individual’s name in the name field, this will cause links to work improperly. For the second person add (2) or some identifying character and insure these characters are used every time the individual’s name is used in the application. This will ensure your links work properly. This can also be an issue for GEDCOM files you’ve imported. The GEDCOM file format supports duplicate names…My Family Tree does not. However, you can overcome this by adding characters as suggested above.

Question: Can I give a copy of My Family Tree to a friend?

Answer: You can freely distribute My Family Tree for the free 30-day evaluation period. Anyone using the application beyond 30-days must pay the registration fee and register the application.

Question: Does My Family Tree support the GEDCOM file format?

Answer: Yes. GEDCOM file support was introduced with Version 4.0 of My Family Tree. Although this support is limited, you can import and export primary file data from/to GEDCOM files in the 5.5 version of GEDCOM. The data supported currently is the individual’s name, date and place of the individual’s birth and death, spouse, parents , children , and siblings . Also, limited support for transferring notes is provided.

MY FAMILY TREE